Edra Retreats

Last updated: 05/03/2026

Edra Retreats respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or submit an inquiry through our contact forms.

By using our website and submitting information through our forms, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The entity responsible for processing personal data is:
Ambitious Experience Lda
Operating as Edra Retreats

Registered Address:
Avenida Almirante Reis, nº 227, 5º Direito
1000-049 Lisbon
Portugal

Email: hello@edraretreats.com
Phone: +351 911 089 530

2. Personal Data We Collect
When you submit an inquiry through our website contact form, we may collect the following personal data:

• Name
• Email address
• Phone number
• Preferred travel dates
• Group size
• Type of retreat or stay
• Preferred villa
• Additional information you provide in the message field

This information is voluntarily provided by you when requesting information about a stay at one of our properties.

3. Automatically Collected Information
When you browse our website, certain technical data may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Pages visited
• Date and time of visit
• Website navigation data

This information is used solely to improve website performance, security, and user experience.

4. Purpose of Data Processing
The personal data collected through our contact forms is used exclusively to:

• Respond to inquiries about our villas and services
• Check availability for requested dates
• Provide booking proposals or additional information
• Communicate with potential guests regarding their stay

We do not use your data for automated decision-making or profiling.

5. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), the legal basis for processing personal data includes:

• Consent when you voluntarily submit your information through the website form
• Pre-contractual necessity, when processing your request related to a potential reservation

6. Data Sharing
Your personal data will not be sold or shared with third parties for marketing purposes.

However, it may be shared with trusted service providers where necessary to operate our services, including:

• booking or property management systems
• payment processing providers
• guest registration platforms required by law
• IT infrastructure and website hosting providers

All third parties processing personal data on our behalf are required to comply with applicable data protection regulations.

7. Data Retention
Personal data submitted through our contact forms will be retained only for the period necessary to:

• respond to your inquiry
• manage potential bookings
• comply with legal obligations

If no reservation results from the inquiry, the data may be deleted after a reasonable period.

8. Data Security
Edra Retreats implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

9. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:

• access your personal data
• request correction of inaccurate information
• request deletion of your data
• restrict processing
• object to processing
• withdraw consent at any time

Requests can be submitted to:
hello@edraretreats.com

You also have the right to lodge a complaint with the Portuguese data protection authority:
Comissão Nacional de Proteção de Dados (CNPD)
https://www.cnpd.pt

10. Cookies
Our website may use cookies and similar technologies to improve functionality and analyze traffic.

You can control cookie preferences through your browser settings. Additional details may be provided in our Cookie Policy.

11. Changes to This Privacy Policy
Edra Retreats reserves the right to update this Privacy Policy at any time to reflect changes in legal requirements or business practices.

Any updates will be published on this page with the revised date.

12. Contact
For any questions regarding this Privacy Policy or the processing of personal data, please contact:

Edra Retreats
hello@edraretreats.com